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Louis

Slow to get going because the share trading account wasn't able to be pulled in automatically. But approval came very quickly in the end, despite being over the near year break.
It's super handy being able to get specific questions answered via the text chat on the website, without having to wait on hold on the phone or anything.

Suprisingly fast, convenient website chat

Steve

Great service, easy to use and response is very prompt!

Great service

EMY YONEDA

Was kept up to date the whole time - great communication and a great experience overa

Quick and easy

Branden Maynes

Painless isn't a word usually associated with getting approval for a mortgage, but that's how it was with TicToc and Vik. Applied on Friday (relatively quickly since I had the various statements and whatnot already PDF'd and ready to go) and received a friendly phone call from Vik (the credit assessor) on the same day. After providing him some additional information, Vik had the approval for us on the Monday. Considering when I applied, it was only about 1 business day from start to finish.

While I can't speak for the process of confirming the loan/settling/etc, I can say that every bank/non-bank in the mortgage business should be copying the process of TicToc.

LORYN J

Terrific loan features and a smooth approval process makes Tic:Toc a great choice.

Terrific features and smooth approvals

Brendon Codling

Very smooth experience to refinance with Tic:Toc. The automated online process was a great time saver when it came to confirming financial details and it was less than a week from initial inquiry through to approval and submission of all required documentation. Just waiting on my old lender for settlement

Very smooth experience to refinance…

Jennifer Cooper

Our liaison for our re-financing was Sue Bukovskis, who couldn't have worked harder (and faster) to get our loan approved and the documents to us. Sue is a credit to Tic:Toc and made the experience a pleasurable one, not fraught with anxiety as it normally is. 
Thank you Sue, keep on being wonderful!

Excellent and timely customer service

Customer

great bank. customer focused and driven with customer service and needs. Helpful and supportive

awesome service

Sara

The process was super easy, even though I’m a first home buyer. Loved the simple tools on site and that you could chat through the website in real time when I had a couple of questions in the application process. Shane, who worked with me on the loan, was great - communication was clear. And the couple of times I had to call, I got through within a few minutes (when I’m talking to my bank I often sit on hold for an hour before I get to talk to someone).

Simple process, helpful staff

Andrew

Exceptional experience. Loan approved quickly, dealt directly with the assessor who was prompt and professional. Customer service excellent throughout. Loan product and interest rate as good as any on offer.

Exceptional experience

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