We’re about to loan you a lot of money, so we need to make sure that you are you.
Our preferred partner for Verification of Identity (VOI) is ZipID. You can book your appointment on the ZipID website – just use the 6 digit code in your loan contract so they know it’s for Tic:Toc and you don’t have to pay. You can book an appointment and advise the agent to meet you at your preferred location – usually at home or work.
The ID check itself will only take around five minutes but you book a two hour window with ZipID. They’re available from 7:30am to 6pm on weekdays and 8am to 12:30pm on Saturdays, and are available in metro and suburban NSW, SA, WA, VIC, QLD and ACT.
Then there’s Australia Post’s VOI service that we use for customers outside ZipID service areas. There’s info on this option in your loan document pack, but you’ll need to go into an Australia Post office and pay $49 and then send us the receipt and your bank details so we can reimburse you.
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