How long does it take for a home loan to be approved?

We’re known for our fast approval times, with our online application taking about 15 minutes to complete. However, the time to approval depends on the complexity of your application and the number of applications we're processing at the time.

Our fastest fully approval - from the time the application was submitted (including assessment, verification, and running all our digital checks) is 58 minutes however, approval times depend on individual circumstances.

Once you’ve completed the application process, you’ll either be approved, politely declined, or referred to one of our home loan experts to fill in any blanks or to get more information to enable your application to be assessed.

We’ll also let you know if we’re experiencing any delays and once we pick up your application for assessment, we immediately start working towards approval. The quicker you’re able to respond to any requests from our Credit Assessors, the quicker we’ll be able to fully assess your application.

Our application is entirely online.

We believe in removing the complication associated with getting a home loan and reimagined home loans from the ground up, simplifying the process and making it more efficient and easier to understand.

If you're approved, you'll get an email from us detailing the next steps, along with your home loan contract. You’ll also get a settlement pack which will outline further steps.

What may delay my home loan approval?

Sometimes delays occur if we need more information. Opting to validate your financials manually instead of securely linking your accounts slows the process down significantly, and one of our Credit Assessors will need to assist. Submitting an incomplete application or providing inaccurate estimates of your expenses (or any information regarding your income, expenses and debts) also requires manual work from our Credit Assessors, so make sure you’re really ready before you apply.

Due to our competitive rates, we often receive large volumes of applications, and it takes us a little longer than usual to assess and approve your application. When this happens, we’ll be sure to let you know as soon as possible. We work hard to keep up with demand and are continually growing our team to ensure we maintain our fast approval times.

If your application is time-sensitive or if there is a deadline you’re trying to meet, please speak with our team to get an understanding of our current approval times. You can chat with us over LiveChat or on 1300 842 405.

What happens if my application needs to be reviewed by a Credit Assessor?

If we need more information, we’ll refer your application to one of our Credit Assessors who’ll help you complete your application. Our Credit Assessment team move fast, and if you’re proactive in responding to their requests, they’ll be able to process your application quickly.

Sometimes they’ll only need one or two things like updated payslips or a bank account statement. Everyone’s situation is unique, so if your specific application is more complex than most, you might be asked to provide more detail. If you’ve chosen to validate your financials manually, this typically requires more information and your application will take longer to assess, however if you choose digital validation, our team receive the exact same information, but much faster.

If you’re ready to try a better way to do home loans, you can start the application process here.